Mark Carlile, managing director of CDC Software, EMEA, comments: "The results really don't come as a surprise to us as it is often our financial services customers who are the first to implement new CRM technologies and systems. Due to the very competitive nature of the financial services sector, financial services companies know how important it is to fully harness the power of effective client management; to build client loyalty, provide more effective and targeted services and ultimately ensure they maximise the profitability and longer term value to the business of their clients."
"Other industry sectors in the UK should look to the example set by the UK's financial services sector and the real business benefits that can be realised from the adoption of best practice methods delivered by effective CRM systems and technology. Benefits such as increased visibility of operational performance, streamlined process across the value chain, and the provision of vital business information in real time that enables organisations to react quickly to cross and up-sell opportunities and respond to the changing needs of their customers," said Mr Carlile.
CDC Software is a global provider of relationship management solutions to a range of vertical markets, including financial service companies and has helped many blue chip organisations worldwide capitalise on market opportunity, manage growth and improve margins.
